1. LAN assurance
BT offers a range of LAN services, including ‘break-fix’ maintenance: very simply, as part of a managed contract, BT provides the assurance that it will fix your LAN should you suffer a fault. There are other levels of service, including testing, proactive monitoring and professional services.
2. Expert fixes
Usually, BT will ask the customer some basic questions to identify the problem. On average, BT fixes almost 50 per cent of all faults off-site, saving some customers two to three hours of downtime. BT has 300 LAN engineers, backed up by a second line of technical support, open 24/7.
3. Site visits
If part of the network needs to be replaced, an engineer will visit the customer’s premises, replace it and ensure it is working properly. If software bug fixes are required, BT will see that the problems are fixed. BT engineers have built up wealth of knowledge on every aspect of LANs, from individual products to network configurations.
4. Voice and data
For customers who have networks that bring together voice and data, BT offers a single number to report faults across all sites, covering telephone systems (PBXs) as well as LAN assurance. And because BT is a single supplier for voice and data, any transition to IP telephony (calls made over the internet) is a simple process.
5. Sourcing the best lan for your needs
BT has a vast array of equipment stocks to support your LAN equipment. With £23 million of stock covering 27,000 items and a broad range of old and modern equipment, BT isn’t reliant on anyone else to provide the kit. More than half of BT’s 300 trained LAN engineers are either Cisco or Nortel accredited, so there’s no shortage of expertise on the leading vendors’ equipment.
