No problem!

The world is your oyster when you take your business online, as you immediately have access to millions of potential customers as well as new suppliers. Not surprisingly, the rewards are huge, as Chris Whippe, managing director of landscape and design business, Whippy’s World of Tulips discovered. Since setting up his online store selling plants and bulbs, he has been able to reach customers around the world and business is blooming.

Growing pains

But it hasn’t all been a bed of roses. Until recently, managing a growing IT system was a real headache for Chris. As he can’t justify the expense of employing in-house IT staff, he needed a way of dealing with any IT problems quickly and efficiently. BT’ IT Support Manager1 (ITSM) was the ideal solution.

Virtual support

Chris now has the best of both worlds – all the convenience of an in-house IT department without the hassle or expense. ITSM provides a dedicated team of specialists, giving Chris peace of mind that problems can be resolved quickly and easily, as and when they happen. They can help to solve all softwarerelated queries – from setting up your email to dealing with application failures – over your broadband connection. The team can talk Chris through problems and solutions, and securely access the firm’s desktops to change settings and fix problems, all from off site!

‘The BT service means if anything goes wrong, we have a virtual member of staff… to remedy the situation, rather than worrying about finding someone when everything goes wrong,’ explains Chris. ‘I think we’re now ahead of the game when it comes to support. An online business doesn’t keep to office hours so we need to maximise our uptime as much as we possibly can. ITSM is helping us do just that.’

IT Support Manager is available to all broadband users, not just BT customers.